Terms of Service

Effective July 28, 2026

1. The agreement

These terms are a contract between Miles Rae, operating as Tattoo Ledger (“Tattoo Ledger”), and the artist, studio, or company that registers an account (“you”). By registering, you confirm you’re using the service for business purposes and, if registering for a studio, that you have authority to bind it. Our Privacy Policy and Data Processing Addendum are part of this agreement.

2. The service

Tattoo Ledger provides booking, scheduling, client-management, waiver, and communication tools for tattoo professionals. We host and transmit content; we are not a party to any arrangement between you and your clients, and we don’t process client payments — deposits recorded in Tattoo Ledger are records of payments made outside the platform.

3. Your account

Keep your credentials secure; you’re responsible for activity under your account, including your assistants’ seats. Provide accurate information and keep it current.

4. Your clients’ data

As between you and Tattoo Ledger, client data is yours. You are the party responsible for it under privacy law; we process it on your instructions per the DPA. You warrant that:

  • you have the legal right and any required consent to collect what you put into the service — including health-history answers, ID photos, and guardian information;
  • your email lists comply with anti-spam laws (in Canada, CASL) — you have consent to message the clients you message;
  • where you tattoo minors, you comply with the age and guardian-consent rules that apply to you.

Waiver tooling is not legal assurance. We provide the mechanics — versioning, signatures, ID capture, immutable records. Whether your consent form’s content satisfies your local requirements is your responsibility; have it reviewed for your jurisdiction.

5. Fees, trials, and cancellation

Plans are billed in CAD through Stripe, plus applicable taxes, monthly in advance: solo and studio plans plus per-seat charges as shown at /pricing. Free trials convert to paid unless cancelled before the trial ends. You can cancel anytime from Billing settings; cancellation takes effect at the end of the paid period, and no partial-month refunds are given. If payment fails, we allow a 14-day grace period before access is suspended. We’ll give 30 days’ notice of price changes.

6. Acceptable use

Don’t: break the law; upload content you have no right to; harvest or scrape data; probe or disrupt the service; use the service to send spam; misrepresent identity or impersonate others; or resell access. We may suspend accounts that put other customers or their clients at risk, with notice where practical.

7. Intellectual property

We own the platform. You own your content — portfolio images, designs, client records, form text — and grant us a licence to host, transmit, and display it solely to provide the service. Feedback may be used to improve the product without obligation.

8. Availability and changes

We aim for high availability but the service is provided “as is” and “as available”, without warranties of uninterrupted or error-free operation. We may improve or modify features; if we materially reduce core functionality you pay for, you may cancel and receive a pro-rated refund of prepaid fees.

9. Liability

To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and Tattoo Ledger’s total liability under this agreement is capped at the fees you paid in the 12 months before the claim. Nothing in this section limits liability that cannot be limited under applicable law.

10. Indemnity

You’ll defend and indemnify Tattoo Ledger against third-party claims arising from your content, your services to your clients, or your breach of section 4 — including claims that you lacked consent to collect a client’s information or that your waiver failed to meet local requirements.

11. Termination and your data

You may close your account anytime. On closure (or expiry after non-payment), you have 90 days to export your data (CSV export and file downloads), after which we delete it per the Privacy Policy and DPA. We may terminate for material breach with notice and an opportunity to cure where the breach is curable.

12. General

Ontario law governs; courts of Ontario have exclusive jurisdiction. We may update these terms with 30 days’ notice for material changes; continued use after the effective date is acceptance. If a clause is unenforceable, the rest stands. These terms plus referenced policies are the entire agreement.